Issue to receive some emails

Clément

New Member
#1
Hello,

I have some issues receiving certain emails, which appear very briefly in my webmail and disappear almost immediately without being able to display the content. I don't find them anywhere, either in my trash, or in spam. I also disabled the spam functions but it does not work better.

Here is a screenshot with an example of an email from the iubenda.com site (in this example, I had time to click on the message before it disappeared).

Capture d’écran 2020-03-30 à 18.35.00.png Thanks for your help,

Clément
 

Francis P

Technicien niveau 2
Membre du personnel
#2
Hi

This is strange. Can you open up a ticket with us so we can check ?
 

Clément

New Member
#3
Hi,

Actually I did some weeks ago but I was told that as Lite user, I am not eligible to dedicated support. Should I open one again?

Clément
 

Francis P

Technicien niveau 2
Membre du personnel
#4
Hi

Open a new ticket. Tell them that we have asked you to open up a ticket and post the link of this thread, so they can read the messages.
 
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